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NDIS Support Coordination

Frequently Asked Questions

Support Coordination helps people with disabilities understand and effectively use their NDIS plans. A Support Coordinator works closely with you to understand your needs, connect you with the most suitable services, and help you achieve your personal goals. Over time, you’ll gain the confidence and skills to manage your plan more independently.

Depending on your personal goals, your coordinator can help connect you with:

  • Physiotherapy and rehabilitation services
  • Social and community participation programs
  • Education and skill development opportunities
  • Employment support and career planning
  • Housing and daily living supports

The process is simple and transparent:

  1. Initial meeting:Your coordinator learns about your needs and goals, then creates an action plan.
  2. Service connection:We help you find, compare, and engage with the right service providers.
  3. Ongoing review:We regularly check progress and adjust your supports as needed.

No. The Aspire & Care team can help you check your eligibility and guide you through the entire NDIS application process.
We make it simple, clear, and stress-free. Once your plan is approved, we’ll continue to provide Support Coordination to help you start your NDIS journey with confidence.

  • Support Coordination:Helps you understand, implement, and connect with the right services.
  • Plan Management:Handles financial aspects such as processing invoices, payments, and budgeting.

NDIS divides Support Coordination into three levels, based on the complexity of participants’ needs:

  • Level 1: Support Connection— for participants who can manage their supports more independently.
  • Level 2: Support Coordination— for participants who need regular assistance and guidance.
  • Level 3: Specialist Support Coordination— for participants with complex needs or higher-risk situations.

The focus of Support Connection is to help participants build confidence and skills to manage their supports independently.

Common services include:

  • Helping you find and connect with suitable service providers
  • Guiding you to use your NDIS funding effectively
  • Providing advice on accessing local and community resources
  • Supporting you to improve your self-management skills

This level provides more structured and ongoing support. Your coordinator will work closely with you to ensure your plan is implemented effectively and your independence gradually increases.

Common services include:

  • Clarifying your goals and needs
  • Developing a personalized plan and coordinating multiple services
  • Helping you understand funding allocations and service connections
  • Building your decision-making and self-management skills

Specialist Support Coordination is designed for participants with complex needs or high-risk circumstances. Our specialist coordinators provide intensive, short-term, and professional support to help you overcome barriers, stabilize your support system, and maintain your safety and wellbeing.

Common services include:

  • Developing and implementing strategies for complex or high-risk situations
  • Coordinating multiple service providers for effective collaboration
  • Providing crisis response and intervention
  • Advocating for your rights in complex situations
  • Building a sustainable, long-term support network
  • A Support Coordinator will:

    • Help you understand and use your NDIS plan
    • Explain what services you can access and which ones suit your needs
    • Assist you in choosing services within your budget
    • Negotiate service rates on your behalf
    • Coordinate your supports smoothly
    • Help you build confidence and independence in managing your plan
  • Nationwide coverage:We serve participants across Australia, including Melbourne, Sydney, and Queensland.
  • Multilingual support:Our team speaks Mandarin, Cantonese, and English for easy communication.
  • Professional and dedicated:Our coordinators are responsible, caring, and genuinely committed to each participant’s wellbeing.
  • Proven results:We have helped many clients secure increased funding in their plan reviews.
  • Person-centred approach:Every plan is tailored to truly improve quality of life.
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